“They are the most committed bunch of people you can imagine, and they have been grounded during this pandemic,” said Lauren McGinnis, a senior manager with Mercy’s St. Louis volunteer and guest services, recognizing their contributions during National Volunteer Month. “I think of our volunteers as the unseen stitches in a beautiful quilt; they hold it all together. They cuddle our tiny babies, greet visitors, ease the worries of family members and assist patients as they enter and leave the hospital. They do so much, and we have missed them tremendously.” 

While Mercy has missed its volunteers, they likewise have yearned to be back in facilities and hospitals to lend a hand whenever and wherever needed.

“All of the volunteers are so happy to be back,” said Linda Hebert, a Mercy volunteer in Ada, Oklahoma, who has been a member of the auxiliary – one of the oldest in the state – since 2012. “It has been a long, trying year with fears of COVID-19. We are so thankful and full of joy to be able to give back to our communities again.”

WATCH: Elated Mercy volunteers reflect as they return for duty

Mercy’s volunteer programs were put on hold in spring 2020 as the pandemic began. A few Mercy volunteers were welcomed back last summer, but most locations allowed volunteers to return only recently. Efforts to bring back volunteers are underway at additional Mercy locations, including St. Louis and Springfield, Missouri. And in some communities, like Fort Smith, Arkansas, and Ardmore, Oklahoma, Mercy is hoping to recruit volunteers where numbers are down.

“Our volunteers are invaluable to us,” said Daryle Voss, president of Mercy Hospital Ardmore, one of the nation’s communities hardest hit by COVID-19 earlier this year. “Understandably, many of our volunteers are not expecting to return soon, mostly because they have underlying health conditions that put them at higher risk for the virus. We are hopeful that others in the community will help fill in for them and help us continue the critical work of health care in our communities. If someone has a heart to serve, please join us and know that we will continue to follow strict masking and social distancing policies to protect everyone.”

Mercy volunteers include teenagers who want experience in the medical field, middle-aged people looking to give back, seniors who want to stay active and people with disabilities learning job skills. Volunteers commit to as little as one hour a month and as much as 40 hours a week. There are myriad ways in which volunteers serve.

“Studies have shown that when people volunteer, they improve physical health, reduce depression, increase self-worth and are likely to be more connected to their communities,” said Dr. Katherine Garland, an internal medicine physician in St. Louis who has long believed that volunteering is a prescription for happiness. “Benefits can be seen at any age, but older adults who volunteer one to two hours a week experience lower rates of depression and an increased lifespan.”

To learn more about volunteering, visit mercy.net and search for volunteer opportunities at the nearest Mercy Hospital in your community. Many Mercy sites are listed here or community members can call the main hospital number to be directed.

Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, more than 4,000 Mercy Clinic physicians and advanced practitioners and 40,000-plus co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy’s IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.


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